IT Service Desk Technician

IT Service Desk Technician

Career Area: Information Technology

What We're Looking For:
Barge has an immediate opening for an entry-level IT Service Desk Technician. This candidate will be responsible for providing technical support and assistance to end-users within the organization. They are responsible for resolving IT-related issues, troubleshooting problems, and ensuring smooth technology operations. This position serves as the front line of IT support and requires strong communication skills, technical knowledge, and a customer-service approach.

Daily actions will be performed in our corporate headquarters located in Nashville, TN. However, this position may be required to travel to our remote office locations.

  • Provide first-level technical support to end-users via phone, email, or in-person
  • Communicate technical information clearly to non-technical users.
  • Deliver excellent customer service by maintaining a professional and helpful demeanor.
  • Assist users with hardware and software issues, such as installations and configurations, system crashes, application errors, and password resets.
  • Follow up with users to ensure that their issues are resolved satisfactorily.
  • Diagnose and resolve technical problems promptly, ensuring minimal downtime for users.
  • Perform basic network troubleshooting to address connectivity issues.
  • Create and maintain records of user-reported incidents and service requests.
  • Prioritize and categorize incidents based on urgency and impact, following established protocols.
  • Escalate complex issues to higher-level IT teams when necessary.
  • Keep documentation current to facilitate self-service for end-users.
  • Assist in managing IT assets, including maintaining an inventory of hardware and software licenses.
  • Help with hardware provisioning and deployment as needed.
  • Promote and enforce IT security policies and best practices.
  • Educate end-users on security awareness and safe computing practices.

Education & Experience Qualifications:
  • 1-3 years IT support experience; applicable IT certification is a plus.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Customer-focused mindset and a commitment to providing quality support.
  • Experience with Active Directory and network fundamentals such as IP addresses, DHCP, DNS.
  • Basic experience with network equipment such as printers, switches and firewalls.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Why join us?

Barge Design Solutions, Inc., is an engineering and architecture firm with diverse in-house multidisciplinary practice areas. The employee-owned company is more than 400-people strong and serves clients nationwide from multiple U.S. locations. Barge is ranked No. 171 on Engineering News-Record (ENR)'s 2021 Top 500 Design Firms list, is No. 177 on Architectural Record's Top 300 Architecture Firms and is a certified Great Place To Work®.

Our primary purpose for being in business is ultimately to create a better life by unleashing the potential of our people, clients and communities. This purpose is supported by our company's core values because at the end of the day, Barge CARES:

  • Collaborate - Help and expect help. Teamwork is essential in what we do.
  • Authentic - Honesty, integrity and trust are at the heart of everything we do. We are who we say we are.
  • Responsible - We are accountable for our work, our attitude, and our actions. We make Barge better.
  • Excellence - We go all in and expect more of ourselves than others expect of us.
  • Service - We are humble. We use our gifts in service of others.

We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled